As far as fillers ,all you can do now is tell your homeowner the truth . However, instead of Bona ,woodline or similar filler , I would much more recommend timbermate. Timbermate holds much better than any of the other waterbased fillers I have used. The best wood filler is actually bondo.Bondo offers a yellow colored wood filler that is basically yellow tinted bondo. It holds incredibly well but the color is yellow and doesn't match with most flooring .
As far as your shellac problem, the only way to tackle it is to buff, let the pores bleed out , buff again and keep repeating until the pores stop bleeding.Putting down one coat of Zinsser shellac as a sealer coat might solve the problem for you.
_________________ Paul @ Advanced Wood Floors Milford,Connecticut http://www.addwoodfloors.com
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