just wondering why lumber liquidators has there own section here. is there service that bad? do they sell more floor than anyone else? or are they just the best company to do business with?

m65mark, are you Lumber Liquidators legal counsel? If so I insist you fess up and state your true name and intent by asking that question.

That said they are killin everyone on sales, but I think their stock just took a krapper. Maybe it's just price that they outsell everyone, or could it be the highest quality? hmmmm I suggest you do your homework.

Have you ever seen how many times you have to sign their paperwork when you buy something? I tell ya, I go there sometimes to buy some transitions once inawile and I have never had to sign so many times on any other document cept when I bought my house and got a mortgage. Can you say "buried in fine print."?

Whats the restocking fee so high for?

no, i am not legal counsel. just wondering out loud.

http://www.dailymotion.com/video/x39ek0 ... ators_news


This is a video I made to stop a few people from making the same mistake I did.... And I'm an installer , I was just trying to save a few bucks and figured being an installer I would be able to weed out the bad boards and that was a big mistake. All of it was mismilled and uninstallable. It was 3/8" solid brazillian Koa (tigerwood) and that normally is very expensive hence buying it at Lumber liquidcrap.First if you market a product as gluedown or staple down the product must be straight. You cant glue down a crooked product. I couldnt even narrow crown staple it , and the grooves were at different heights, there were high and low boards. They wouldnt take any opened boxes back, I almost left their building in cuffs. I told them "How do you know the product is crap if you dont open it"? I tell customers of mine that I wont install it and thats that!

Joe, just wondering why they would not take it back. I just finished a LL Brazilian Chestnut 2 1/4 x 5/16 and the consumer said they would take back one extra box he had. It was Bellawood. This one went together nice. But I know what your saying, I find it is hit and miss on some I've installed.

hey Stephen,

sounds like LL got in your head and turned you...=)

soon as a customer even says the word to me i hang up...i dont do any business with someone who blatantly
communicates..."I do not want you to make any money, but i will pay your menial labor wage to perform some work in my home, you are not a real business , nor professional"

I have figured all your costs and what you are making is too much....
this message is obvious, not actual...and this is what Lumber Liquidators propagates and the consumer who shops there
perpetuates....

if they buy it there, let them put it in...if we all did this, consumers would stop buying there quickly as they would be stuck with useless boxes of firewood...

on rare occasions consumers pay supply a material as it a hard to find and very specific item..this is much different...
when someone is buying $10 or $20 sf material and looking for a quality installer..is a much different ball game..

James, I'm not the lowest guy in town and I know on the last one I charged probably 30% more than the guys that sub for LL. Ya win some ya lose some.

Upon initial contact I try and steer potential clients to the higher end of prefinished hardwood, but some just cannot justify the money. I don't think LL tells people I am to high or low....well cept for the one manager when I was asking for work. lol. I know they ask if customers want installation but I don't think they really care, selling the wood is No 1 in their mind.

James,
Lighten up and lower your blood pressure buddy! If you try to fight it you'll wear yourself out and scare away some customers. I am SUPER quality conscious and hate to see junk sold anywhere. I try to sell up the better quality materials. But here's the catch. The way I look at it is unless I have too much work and can turn away jobs right now, installing some of those LL jobs might pay the bills.

Also, don't take it personally. Most are not out trying to grind you into poverty. Some of those consumers just don't have the funds budgeted to spring for the better stuff - so it is the cheap 99cent price that is even opening the possibility up for them. Charge what you need to to make what you want from the job - factor in a little extra time for the junk, make them sign a waiver regarding either putting down the crap as is, or buying replacements for the bad parts.

my two cents worth. I hate junk anywhere, but I also hate to see a craftsman unhappy.