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The point of my previous post is that the contractor is supposed to know the right way to do a job, and the homeowner blindly puts faith in him to perform per industry standards.
I agree, to a point. The homeowner should not "blindly" put faith in any contractor/workman. That's what references are about. The homeowner has a responsibility to hire a quality installer. If they hire just anyone without checking them out, who's at fault then?
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That puts the customer at a distinct advantage,
That's the thing you said that didn't make sense. Don't you mean distinct
DISADVANTAGE?
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