I have professionally installed Anderson Patagonian Pecan with the aluminum coating. Floors looked GREAT when installed.

In less than a year, there are scratches/grooves/dents EVERYWHERE. In many parts of the house it looks like someone took a needle and jabbed it up and down hundresds of times. We never wear shoes in the house, have felt under all furniture, and rarely have people over. No pets or children.

All of my research showed Patagonian Pecan was hard, durable, and one of the most resistant to scratches/dents.

Clearly no wood floor is scratch/dent resistant--but this is WAY more than any of my other apartments/houses with wood floors. We will be selling the house in 5 years, but at this rate the floors will be thrashed. Plus, we want to have a child.

I looked into sanding/refinishing--but it is too thin. You can't!!!

I had the distributor rep come out, he says it's "normal wear and tear."

Could the FINISH be the problem? Is it the WOOD? Is there a way to have it tested? Will TESTING even tell us anything?????

None of our friends have this issue and they have had their floors longer.

Thanks for any help, I am so disappointed. We used all our savings on the floors.

(I also put this question in the "Finishing Section")

Look at the finish with a powerful magnifying glass.

Do you actually see piholes in the finish.