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After reading so many posts with so many problems
There is an old saying that goes something like this...bad experiences will be shared far more than good experiences. It's the good ones we rarely hear about and they definitely outnumber the bad by a wide margin.
Lowes or Home Depot? Many do but will not see the options you can find from a full service dealer. There's also not that real personal service, but rather it goes down a line of who's involved in the project. For them they have a store salesman, then you have the national installation chain that does the work. Then there's the chain installation manager and finally the actual installer. Did I miss any more hands? As you can imagine, more people involved can translate into miscommunication and problems.
When warranty issues are raised, nine times out of ten it often has something to do with failure to pay attention in how to properly install a product or high consumer expectations(usually scratching dents etc) and not the product itself.