Your description of the problem sounds like "wax burn" to me. Could this floor have been waxed at some point between the original finishing and the recoat? Do you have housekeeping staff that may have done this without your knowledge? Have you used nasty things like Mur***'* oil soap on these floors? These are questions that should have been asked by the flooring contractor prior to taking on the responsibility of recoating your floor. There are also easily performed tests to determine this if you don't know definitively the correct answer(s). Not all prospective clients will be upfront about their maintenance history with their floors, for whatever reason (sorta like not telling your doctor about a chest pain you might have and still expecting a proper diagnoses) so I ALWAYS test a floor for contaminants before proceeding with a recoat. If I detect wax or other contaminant, I offer only a resand, or shake hands and say "have a good day". However, as Kevin says; ask them for a fair price to resand, deducting the cost of the failed recoat. If they did a great job originally, and it is the same crew and ownership of the company; they are obviously capable of doing a fine job for you.
_________________ Dennis Coles http://www.darmaga.com
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