My husband and I just spent 8k on having hardwood installed in our kitchen and having the rest of our house sanded and re-stained. The kitchen looks fine but there are huge problems with the other rooms and stairs. The most painful is very dark stain 2-6"s out around the edges of 2 of the rooms and swipe marks in the stain. A manager came out and said it was from "soil stains" and if they sanded it again it would just come out the same way. I'm not sure I believe that since some of those areas were covered with carpet and looked pristine (in a lighter color) before we had the work done. The team also left holes in the floor unfilled, dented stainless kitchen appliances, got stain on my white front door and left trash everywhere. Please help Is it truly useless to sand and re-stain? I know there are only so many times you can sand down.... Magnus Anderson job btw.

tough to say, bu the wood is resandable many times.

as for the issues in the work, without seeing it, cant really comment, but it doesn't sound right..

if there weren't any urine marks before the floors were done, then unless they peed on your floor, they didnt
appear after..=)

as for the rest, well..dented appliances, stain on walls, garbage etc.. no good...

haha here are some photos... your comments are much appreciated. They said they can try to re-sand beyond the marks and stain again but I don't know if I trust them...

http://www.flickr.com/photos/analynp/se ... 029837877/

i hate to say it, but the floors will need to be redone..I dont bash people work..
but that is not up to par..not even close as to what is acceptable..and you did pay top dollar..we dont get those types of numbers around NJ..unless the house is huge..I mean huge

Definitely a bad refinishing job. I'm not one to throw a guy under a train, but that's ridiculous. Those are edger swirls in the steps, and it looks like some swirls around the walls too, as well as a horrible stain job. I wouldn't let those guys anywhere near it again. A professional can fix that - not without refinishing though.

1350 sq foot house, the install for the kitchen 22x11 was $3600 of it. I feel kinda helpless when the guy is telling us that's as good as it gets. We live in Newark DE, not too far from NJ? Thanks so much guys. I guess I should try and get our deposit back and get someone real here...

rates are different..i understand that..but thats high..I dont know the nature of the work in the kitchen..demo tile? subfloors etc? still hard to constitute 15 a foot..and 3.25 to refinish on that footage is kinda high too..the bigger the job usually warrants some form or pro rated discount..at least here In NJ it works that way..not like we are in some foreign land.

good luck..

Redo. The floor shouldnt look like that around the walls. who ever edged the floor didnt know what he was doing, that's the long and short of it. obvious sanding flaws though out is unacceptable, its not going to be a piano by any means 100% perfect is unattainable but thats like 60%.

Analyn, what I am seeing around the perimeter of your room is a bad blend line between the big belt sander (aka big machine) and the edging. It's actually the first one I've seen quite like that . I'm not sure how they managed a perfectly straight bad blend line like that but they did.

If you run your hand over that blend line, you should be able to feel a dip or depression (which is a bad thing) and this indicates that your sanding crew were amateurs.

Also , as mentioned, your stair treads have spinners all over them.This is also not acceptable and they should be re done.When I sand stair treads , I finish them off with a dewalt 5 inch orbital sander and 3M regalite 100 grit or 120 grit paper to remove all spinner marks.And if the treads need it , I will do some hand rubbing with sand paper to make them perfect.

In your case , I recommend taking the company to court and getting all of your money back. They did a really bad job .

ON another note, image 6588 almost looks like moisture damage. But I'm on the fence about that .That pic looks very different than the blend line issue I saw in some of the other pics.This confuses me a little.IF the sanding crew screwed up the blend line in one room, I would expect to see the same exact bad blend line in all the rooms.

i can tell you exactly what happened, The guys most likley didn't know how to sand properly for a stained floor. Thats is a result of what some people call picture framing. The edge is sanded higher grit than the rest of the floor from the edger. They noticed that happened and tried blotching it on to cover it up and failed miserably. Yah all in all bad sanding job. It would not happen again if it was done right. The single room that has it everywhere looks like they tried hand brushing it all (prob to try to make the edges match the rest of the floor lol) in and just did an awful job in feathering and just put way too much stain on the floor. They did no detail sanding on the stairs either.

From a contractor standpoint they have no clue how to sand for stain.