you have a sticky situation..the obligation to the builder was probably one year, the typical finish warranty
on a new home or remodel..structural is usually about 10 in a new home..

since the floor guy didnt "work" for you , he really owes you nothing.
the builder is also out of his obligation after 1 year..since they were installed last summer, you need to compare dates..
if you ARE UNDER 1 YEAR, you have an argument..

did you submit any claim prior and were told to wait?

If you made them aware some months ago, you may be covered.

the right thing to do would be for the Floor guy to do..but that of course, in a perfect world..
I would have a hard time sleeping at night...but i also try to get paid more for jobs so i can offer a solid warranty.
unfortunately, most do NOT consider this at time of purchase...they just want the "best price'...
well that come with an advantage at the time, but a major disadvantage in your situation;)

I dont know how to help you , because technically, they may be in the right, but ethically and Morally, you are..

Maybe there is still a chance or a major compromise to be had... good luck

As James said one of the coatings was not fully dried when another coating was applied. White line syndrome is something totally different. I would refinish the floors

thanks for all the replies, i really appreciated them.

haven't settled on how much i'm going to pay yet, but if he's doing it, he will do it with water-based poly this time (he said that he use water-based for most of his other bcherry). if the issue was about layers not dry enough before putting on new layers, since water-based poly dry faster so chance of success should be higher this time?

i'm thinking about letting him just do a tiny closet, or the foyer as a test to see the result. or you guys think it should be pretty safe to get good result this time i should just let him do the whole thing in one go?

just let him do the whole job..hope you both work it out to mutually agreeable term.


the floors will be lighter at first..dont be alarmed.

james, and the reason that you think i don't need to do a small scale test is?
i just have the worry that if i move all the furniture he does it and it still peel it would be a waste of time of both parties. you think with water-based poly it should be ok this time?

cus chit happens...thats why..im sure the guy will do fine no matter how he chooses to finish it..

just get it over with...coulda been any number of things that went wrong..save ursefl the heartache and get it done ...and move on..=) the force is with you.

ya that's what i going to do james. too much hassle to just test it for a small patch.

another question i have - how dusty is it gonna get in the resand? obviously i'll remove all furniture, but do i have to take stuff in kitchen cabinet, drawers in the walk-in-closets etc (those areas have wood floor what will be resanded). will the dust get into the the cabinets & drawers?