KRV wrote:
No BBB record. I would stay far away!
Is having a BBB record that critical? I called NOVA and learned that they don't sell their products direct to consumers. I don't know how the industry works but it's a distributor/dealer network and NOVA is ultimately the manufacturer/importer like BR-111 or Scandian. The BBB lists BR111 but I couldn't fine an entry for Scandian. What if NOVA is a relatively newcomer in the Brazilian exotic flooring products w/o the long track record like BR111?
While shopping and pricing tigerwood, I had one local full service hardwood flooring store (who sells, installs, refinishes, and even teach install and finishing courses through the community college) price tigerwood from BR111, Muskoka, and NOVA(locally hdq) who quoted me $7.50, $7.50, and $6.50, sf prices. I then went to the 2nd warehouse supplier/dealer and was impressed at the quality of the actual material (not samples) of their tigerwood to learn it was the NOVA branded product. Compared to some of the other brands like Johnson and Teal, or questionable Asian made products where the finish and milling looked truly pathetic, the t&g and bevels on the NOVA looked precise and well cut. This is coming from a pair of untrained eye.
I googled nwfa and NOVA and found they had been exhibiting their floors since 2006 (didn't see LL on the list
.
Any one who has worked with NOVA products first hand, please chime in.