Came across a brand new installation. The instructions on the carton say "to glue". I called the factory office. They confirmed that the product is only warranted for glued installation. After he made that statement he asked me, "is there a problem with the floor". Not a very comforting question considering the warranty is void if the product is not installed as per the instructions of the manufacturer. I asked him to email me the installation instructions for my particular Margaritelli product. He declined. He said they don't do that. I asked him if he specified specific installation instructions in architectural submittals. He said yes. I asked him to send me a submittal, he said no.

Here is the issue. The buyer initially stated that under no uncertain terms could the floor "squeak". He walked the floor for about 3 hours checking for "squeaks". (among other things) The sales rep knew where this guy stood. Absolutely no squeaks. Representing the buyer, I immediately asked for the floor manufacturer, style, model #, etc. They balked and balked and delayed some more. I finally found out what the flooring was. It states that it has to be glued down. It is not. The sub-floor is concrete over metal decking in a high rise. Apparently, they could not float the concrete straight enough so they decided to put plywood down and lay the manufactured hardwood over the plywood. Any input on what I have described so far? Is the name of the game get it done and don't look back? Is there a wink and nod between manufacturer and floor contractor on warranty?

Not really sure what your asking, but is the instructions say glue down and it fas floated then your SOL

Often times if a manufacturer says the floor can float and they have issues they will change it up on you without notice. For instance some stranded bamboo has finish on all six sides and they say you can float it, but then the glue does not bond well on the T&G in extreme conditions. So then they will change it up. Is that what your talking about?