Hello everyone. Thanks so much in advance for taking a look at this.

So I just had a shock after seeing the refinishing job a contractor did in our home. We just had some scratches we wanted out and for the floor to just get a little freshening up to look nicer.

Suffice it so say I was floored (ha ha) when I walked in and saw that it was way, way worse than what it was to begin with.

There are these horrible long symmetrical lines running against the grain of the wood throughout the house which were not there before. There are rough, scratchy spots and even a dry spot with splinters coming up.

What on earth would cause all these ugly long stripes? And what is the likely fix here?

This is the floor after they scraped it...you can see the lines there:



And here is the finished product:





Deep scratches ->

And here is a splintery part right in the middle of the living room:



Any thoughts on what probably happened here? I'm so disappointed.

it appears the floors were sanded against the grain..a typical error made by amateurs using rental/amateur machines..they do it to cut faster as rentals tend to not get the job done.

the only fix is resanding by qualified flooring contractor.

I thought that's what I'd done. I went with the contractor my realtor recommended. I showed her the pictures and she apologized and was surprised at how bad they were and said they've never had any problems when using them before.

I did go to a flooring company yesterday and am going to look into having them fix it as I'm scared to even let these people touch it again to "fix" it lest I have no wood flooring left to fix.

I'm also debating asking at the very least for a partial refund considering how badly it turned out. Is that reasonable or do I just suck it up and get someone else to fix it?

More scratches: http://i.imgur.com/N9QLJnB.jpg and http://i.imgur.com/AHecqRb.jpg

Extremely rough section of wood: http://i.imgur.com/UmYNpRy.jpg

When I told him of the lines over the phone, he claimed our wood was damaged and that if we'd chosen a darker stain instead of staying natural you wouldn't see that. However, our wood was natural before any of this and there were 0 lines in the floor; just some scratches we wanted removed. Of course, I got a picture of the darker stain option and you can still see the lines in it: http://i.imgur.com/IgobdQa.jpg

Well, warranty law dictates you must allow them to correct their errors, if the sand through the tongue trying to repair their screw up, they replace the floor.

If the refuse any corrections to make it right, then you can get who ever you wish to correct it and sue them in court for the cost to house you while the work is being completed, the cost to store your belongings and the cost that the new contractor is charging to correct it.