Jerry Thomas wrote:
Ray, that don't sound like scratches... that usually means the floor is dented. I'm in agreement with prometheus, call back the installer. Why did he/she not come back?
Go to a big box store and buy a sheet of thin Masonite. Have them rip it for you into 12" wide strips so you can lay those down when the ref. has to pulled out for cleaning. Keep'em underneath a bed
You are right Jerry. This is an indentation.
All kidding aside, one might try putting water on the dent and see if it swells back to 50% or better, to minimize the dented appearance. A friend of ours in Louisiana dented their floor the same way and upon our visiting we put some water in an eye dropper and placed some water INTO the Dented area. Waited about 30 minutes and removed the excess water. The dent swelled up, and it did look much better, although there was still a dent.. just not as noticeable.