I just found this forum and am glad I did. I will try to keep my post as short as possible, but this fiasco is lengthy.
Brand new home, moved in first week of January 2011. The flooring was "iffy" to begin with. At first no one knew if the floors had two or three coats of poly, and if the stairs had one or two coats of poly. However, we were assured everything was ok. The original finish was Satin, however it was supposed to be Semi-Gloss.
Fast forward a month and a half. We had been using the rest of the swiffer hardwood floor cleaning solution we had left from our previous place. We started using a Bona product, and it turned the floors white. I contacted the builder, and asked him to send the hardwood floor guy he uses over. He stated it wouldn't be a problem to get rid of it, and he would buff the floors and stairs and apply a Semi-Gloss finish coat.
He did everything, I came home and immediately noticed "ridges" in the poly. I had figured this was due to the Bona, but it was in areas that the polish wasn't applied. It was almost as if the poly was spilled, or not spread out on the floor. I called him and he said he could fix that, and came back. He sanded one area down, and recoated it with poly. The next morning this is what I woke up to -
http://i.imgur.com/nQlC8.jpg - Notice the high gloss -> semi gloss transition. He claimed he could fix that, here's that result -
http://i.imgur.com/9kdUI.jpg the high gloss is now satin.
He then proceeded to rescreen and coat the entire house. This time I was left with two rooms semi-gloss, one room satin, and one room high-gloss. He did the house over a third time. Now the entire house looks like a basketball court in terms of gloss. It is so glossy I can already see scratches. Keep in mind my stairs are semi gloss, and I noticed that he did not finish the stairs above the landing, so those are semi gloss.
There's areas like this throughout the house -
http://i.imgur.com/ibhEY.jpg - This in particular is in a high traffic area and I notice it every time I walk by.
I've since had some new hardwood flooring guys come out. The one I liked the most recommended we rescreen, and do a coat of Bona Traffic. He stated this would get rid of the high-gloss which I hate, and also take care of the inconsistencies everywhere.
Could I get some advice on how others would proceed with this? I have five (or six) coats of oil based poly (parks). I've spent a lot of money thus far and I am absolutely sick at how my floors are right now. Is the bona traffic the best option? Or am I going to unfortunately have to sand everything down?
Any help or advice would be gratefully appreciated.