I just had my floor sanded and 3 applications of finish recently. When I entered the house I saw drips, lines everywhere (from what I read online it is from a drum sander), a few spots that didn't get coated, spots with debris, beads of finish in the gaps between some of the boards, shiny perimeter (looks like fake or vinyl flooring) all along the baseboards (which now needs to be painted because there is floor finish all along them!). Also, the entire floor has an orange peel appearance.
These guys already been back once, fixed some of it, but also created new defects like waves on the finish everywhere (maybe the drum sander again?). But everything is the same except for the debris and drips which are gone. They're coming back again to do another buff and coat. But I have zero confidence in these guys. I don't know why I'm posting here, I know what to do - fire them! But I guess I'm already committed to them to do it right.
It's difficult for me to vacate the house for the week if I tell them to start over. Difficult because of pets, my work, where to go, etc...
They said the orange peel is because of the poly they use which is standard stuff. They said that the other poly is too expensive?? I was never given the option which to use. The shiny edges was because they couldn't get the tool that close to the walls?? The poly all along my baseboards were in the contract (the fine print) as a possibility of occurring, and so on..
They are at least being sincere about getting it right. But I really don't think they can after looking at their workmanship. They're coming back next week to buff and coat again. What should I do?? Does this sound like it needs to be sanded and started all over again?
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