Hi,
Had a tigerwood floor put in and it is buckling all over. The installer says it's not their fault and it's the manufacturer. Not sure what to do. Can anyone point me in the right direction.
Thanks

I don't know what it would be the woods fault???

It is just wood, being wood and doing what wood does. Shrinks & swells, with loss or gain of moisture content. The wood is buckling because it now has more moisture than when it was installed. It swelled and now buckled.

The wider the boards the more effect.

Reasons for buckling:

Lack of proper acclimation.

Letting the humidity build inside the home.(vacation homes or turning HVAC up during a trip out of town)

Water leak, flood.

Buckling is due to increase of wood moisture content after installation causing the wood to swell and no place to go but up.

SO the question is:
What is it that would cause the wood to increase in moisture content?

To find a certified inspector to help you: www.FloorReports.com

Buckling means the flooring is expanding and pulling the fasteners lose.
Cupping is swelling on the edges of the flooring giving you a washboard appearance.

What type of flooring is this? For tiger wood guessing it's either solid or eng, what thinkness?

new home or existing was it installed in?

How long did the flooring sit and acclimate at the job site before the installation began?

what were the conditions of the house before the flooring was delivered and how was it maintained during installation and after?

What was the condition of the flooring when delivered?

Ray is right, even if he is also telling you to call his company to pay him for the inspection....that is his business,,,,you might want to just type in "hardwood flooring inspectors" on a google search with your state,,,,or call the National Wood Flooring Association. ...you can do a google search for them also and get their number or use their site to find one..

the wood swells from moisture, and to find the reason, you should hire an inspector unless you already know of any moisture events in your home?

But, before we go any further, maybe we should make sure about what you mean when you say 'buckling' to make sure we are speaking the same language.

David, that is incorrect. A cupped appearance can be from several things, but the edges swelling is not one of them.

A difference in moisture content from the bottom of the board being higher in MC, to the top of the boards low MC. The bottom of the boards swells and increases in width. The top being less MC does not swell holding that width. This makes the edges curl upwards in a cupped appearance.

Another is from a well fastened floor, that gains MC from a higher then installed humidity on the verge of buckling, the pressure will crush the wood fibers at the edges pushing them upward, in a cupped appearance. It will be just the edges and the middle practically flat.