Quote:
Since he was on assignment for the manufacturer, he didn't want to say too much but indicated that 99.9 percent of the issues he see are installer related.
Pretty typical response. You see, if you read the instructions for wood flooring, they pretty much hold the installer liable for everything. Even if the flooring is flawed, the installer is liable for installing it anyway.
Let's take a typical scenario. Customer buys low cost flooring from a retailer who subs out the installation to the lowest priced crew. The crew picks up that flooring the day of install and sets out to install it. Once on-site, shortly after beginning, the installer notices the flooring isn't fitting very well or the milling isn't spot on. But instead of stopping and notifying the store, he continues on laying the floor in hopes that the job will fly. His reasoning is if he stops, he gets paid zero for his efforts while the store, the manufacturer and the customer go round and round about the ill-fitting floor. So the installer has lost a day's work if he does the right thing. There is no incentive to perform in a professional manner and to make any money, the crew needs to get that floor down fast and move on to the next job. Such is the way it works when contracting with a retail floor covering store.