I agree with the builder, to some extent... Get a hygrometer, and let us know what the humidity actually is inside the dwelling.
Wood being hygroscopic, swells with a gain of moisture, and shrinks with a loss of moisture. Your floor has lost moisture since it was installed. Your running the heater, which pulls all the humidity out of the air inside the dwelling. This dries the wood out, and it shrinks. Yes, it can shrink a lot. Especially boards wider then 2ΒΌ" and the wider they are, the worse the gaps become.
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