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which are not beveled, but are square-cut
This is going to create more “noticable” height variations than beveled edges. The tradeoff is that it looks like a more traditional product.
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it sounds like common Bruce "builders grade" flooring
Newbury, if you get a chance can you post the exact product that was installed if it was builder grade then there are defiantly going to be more defects and variations in the wood. It really depends on what you paid for as to what is acceptable. I may have jumped the gun a little on my first comment, though credit card rule is what we follow, we do not install sub-grade products if the product is a builders grade the price should reflect it and you have to accept the fact that you are buying a sub-grade product. I do not install low grade Bruce, if I did I would definitely allow for more variations due to the fact that it is a low grade product. It does in the end come down to you get what you pay for so knowing the product will help determine what may be generally acceptable.
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Does the prevelance of credit-card-high end joint variations affect the acceptability of the product and/or the installation??
It depends on the product; if it was top of the line yes you have the right to have a near perfect floor. If it was a cottage or b grade product and they did not charge you for A grade product then you may be asking too much of the installer.
Unfortunately, as you have found this is a gray area. It really depends on a few factors one of which is the product and the other is how much your installer is willing to make it right. It does not affect the integrity of the floor so proving you have a defective install would be difficult at best. If it is A grade product then you have legitimate concerns if it is builders grade then the most acceptable recourse as I see it would be a sand and finish to even out the areas given that you say it is 50% of the boards. This brings you back to a gray area, if they did not inform you that you where getting b grade product and charged you for b grade product you may be able to request that they split the cost with you on the sanding. If they charged you for A grade product and they should cover the cost and if they informed you that it was sub-grade before the install and you selected it based on price then you should pay for the cost of correcting it. It is very hard to arm-chair quarter back an install that you cannot see and do not know all of the variables for but from my point of view those would be the actions I would take to correct it from a business owners point of view.