Problem with most bamboo is it's moisture content in arid zones as it comes in to wet from where ever it is manufactured. Many places in California are arid zones like mine here in the desert. Bamboo can lose and gain moisture faster than a real hardwood unless it is stranded which takes much more time. "Professionally installed" does not mean it was correctly installed. You have three options when installing bamboo;
1) Unpack it and dry it down to the median seasonal level for your zone. That can be difficult to achieve and in my experience can cause deformation, delamination and checking of the planks if you go to low. Winter is a dry season and many wood floors experience "dry cupping" which might just be your problem.
2) Get a humidifier and keep the rh level in your home to match the moisture content of the flooring as it came out of the box. This is mostly not achieveable in arid zones, but not in high moisture zones of the country.
3) Don't unwrap it and just install it right out of the box and cross your fingers.
Moisture imbalance; "Wood’s equilibrium moisture content (EMC) is influenced by the relative humidity (RH) and temperature of the surrounding air. Wood will lose or gain moisture until it is in balance with this surrounding environment."
http://www.wagnermeters.com/flooring/wo ... installed/