We have this installed in our house, probably the worst hardwood I have ever seen (it's Larch wood), hard to maintain and look after, the flooring company's in town are uneducated on it and won't lift a finger to help, the refinishing guys don't want anything to do with it because of how hard it is to work with, the company that makes it would not even offer up any advice or suggest anyone that knows how to refinish it, pretty much pulled the "it's your problem now" card on us, and all we want is some information on getting the floor refinished.

I personally would tell anyone asking about this floor to keep looking, don't waste your time on it.

We have had nothing but problems with this stuff since it was installed, run away from this product as fast as you can and keep looking for something else.

Does anyone else out there have any advice on how to refinish this hardwood? we have scratch marks in it from our dog and want to do a refinish on it.

That is a soft one. 590 from what I see on the Janka. If it's refinished, what next? It sounds like the problems will come back again unless the dog goes. All I see mentioned are scratch marks. Any deep gouges and the like? Perhaps you could change it to the rustic look by way of distressing it permanently? I'm just thinking here. It looks like the company started working exclusively with soft woods, then added some harder species. The description from the company below makes it sound rustic. Maybe you can add more distressing to it, by way of... anything really. Throw screws all over, nails, pound it with chains, hammers, walk across it with metal spikes etc.

It's probably not what you want to hear, but like I said I'm thinking. Though I'm not versed on oil finishes it sounds like a doable project as oil is supposed to be quite easy to maintain and repair. Hopefully others can help me on this part.

Sounds like the finish guys want nothing to do with it because you want a traditional smooth looking final appearance and there's no way it can be maintained that way unless...well I could fill in the blanks but..

Ancestral® Grade

Ash, Red Oak, Cherry, Hard Maple & Silver Maple
All variations of color and natural features are permitted, including mineral streaks, small pin holes, checks and cleft tips that do not reach the usable surface. Also permitted are small sound knots that are readily filled in the milling process.

Larch
Many variations such as knots (illimited size if sound), superficial checks, cracks on either surfaces that do not reach half the thickness of the board (accepted only if solid), wormholes that are factory filled, smooth edge knots cavities are allowed for the larch.

I guess going with a more rustic look on it could be an option, just don't want to beat it up to bad trying to get "the perfect look"

It is mainly just scratched up from the dog, one deep gouge near the entrance of the house but nothing major.

Thanks for your time Ken