They are using a Ryobi pinless meter:
http://www.homedepot.com/p/Ryobi-Pinles ... kQybD8YF8E. They also had a pin meter with them which they used to confirm the readings, but I didn't catch the brand.
I know their Ryobi meter is functioning properly because we went out and rented the same one just so we could keep a closer eye on the situation. Our new one confirms their readings. This type of meter doesn't allow calibration for the wood species however. For the record, our subfloor read at 4% before we started using the dehumidifier.
Perhaps also of note, all off-gassing of the wood seems to be finished, which might suggest that it has acclimated all that its going to? However that doesn't mean the moisture levels are ok. It could still be a bad batch as someone else suggested.
On another thread I posted, someone suggested that we shouldn't wait for correct readings because of the resin in strand bamboo.
If we should just be patient, I'm fine with that. We've already planned on having 5/8" gaps everywhere to allow for a lot of movement. I'm having a hard time educating myself on what I should expect. The installers offered to send out a regional manager, and I think I'll take them up on that, but I want to gather as much information as I can from other sources (all of you).
Thanks for the input.